4 Ways To Disable Program Compatibility Assistant And Fix “This App Can’t Run On This Device”

Ever since the launch of Windows XP, Microsoft has included a feature in all Windows operating systems known as “Program Compatibility Assistant.” This feature is responsible for monitoring and fixing issues with all other apps and programs so that they are installed, or uninstalled, correctly and can be used on your current Windows version.

The purpose of this program is for the end users to be able to run older apps and programs, designed for previous operating systems, on their updated OS. When a compatibility issue is detected, sometimes a user is prompted to “Install using compatibility settings” or continue without making any changes. However, at other times, a prompt is given stating “This app can’t run on this device,” even though the app was installed successfully, and the app cannot start because of the Program Compatibility Assistant.

In this article, we show you four methods to safely disable the Program Compatibility Assistant in order to run the app successfully.

What is Program Compatibility Assistant (PCA) and How Does it Work?

The Program Compatibility Assistant is a Windows feature that helps users run older applications and software on modern Windows versions. Therefore, if an app is designed on an older Windows version and still hasn’t been updated for newer versions, then you can run the app in compatibility mode (by selecting the older OS) and it should work just fine.

When a user launches an app, PCA monitors the app and looks for any indications that there may be a known compatibility problem. It then offers the user a chance to apply a recommended fix that will make the app work more smoothly.

PCA then tracks the app once more after a fix has been applied. After applying a compatibility repair, PCA reverts the fix if the app still fails to launch. After that, PCA stops tracking the particular app indefinitely.

The PCA does not always interfere when trying to run an app. It only suggests a fix or tells that the app cannot run on this particular device when one of the following scenarios occurs:

• The app fails to install or uninstall.
• The app fails to run with a Windows version check message.
• App fails to launch due to administrative privilege issues.
• App crashes due to specific memory problems.
• App fails due to mismatched system files.
• App fails due to Unhandled Errors on 64-bit Windows.
• App fails while attempting to delete protected non-Windows files.
• App fails while attempting to modify Windows files.
• App fails due to using 8 or 16-bit color modes.
• App fails due to graphics and display issues.
• App fails to declare DPI awareness.
• App fails due to missing Windows features.
• App fails due to unsigned drivers on 64-bit Windows.
• Tracking apps installed through compatibility settings.
• App fails to launch installers or updates.
• App installers that need to run with administrative privilege.
• Legacy Control Panel applets that need to run with administrative privilege.

The most common reason for an app to encounter a compatibility error is when it fails to install successfully. While the Program Compatibility Assistant is monitoring an installation, it notices that the name of the app has not been included in the Windows Programs and Features list. If so, the PCA error is shown to the user to take action, if one is possible.

When to Disable Program Compatibility Assistant

Although the PCA is there to help to run unsupported applications designed for older operating systems, you still might need to disable it if the problematic app can still run. Sometimes, an application runs perfectly on your current OS but the PCA blocks it claiming compatibility issues. In such instances, it is wise to disable the Program Compatibility Assistant.

However, how do you know when an issue is occurring because of the PCA? Well, PCA can throw different error messages when it detects an issue with an app. Every prompt is different for the type of issue it detects.

Here is a list of possible prompts that you may see:

• This app can't run on this device

  

• The program might not have installed correctly.

  

• This program requires Windows XX or Windows X to run. Installation will terminate now.

  

• This program might not have run correctly

  

• This program needs to run with administrative privilege. It will terminate now.

  

• This program might require administrator privileges

  

• A sigitally signed driver is required

  

These are the usual error prompts you may see when an issue occurs because of the Program Compatibility Assistant. This is when you know you need to disable the PCA.

Note: It is recommended that you first apply the fix, run the program in compatibility mode, and disable PCA only as a last resort.

After applying a fix recommended by PCA, you will see the following question appear:

Did the program run correctly?

This prompt shows up after the program has run. If it worked fine, you can click “Yes, this program worked correctly.” However, if it didn’t, you can click “No, troubleshoot this program” to run the PCA troubleshooter.

Alternatively, you can continue to disable the PCA altogether. Here are 4 methods to do it.

Disable Program Compatibility Assistant (PCA) in Windows

Disable Program Compatibility Assistant from Services Console

One method to disable PCA is by turning off the PCA service. Use the following steps to disable PCA from Windows Services:

1. Open the Services Console by typing in “services.msc” in the Run Command box.

   

2. Right-click “Program Compatibility Assistant Service” and click “Properties.”

   

3. In the Properties window, click Stop, and then select Disabled from the drop-down menu in front of Startup Type. Click Apply and Ok when done.

   

The Program Compatibility Assitant will now be disabled.

In case you need to enable it again in the future, all you need to do is selected “Automatic (Delayed Start)” from the drop-down menu in front of Startup Type in the Properties of “Program Compatibility Assistant Service,” and then click Start.

Disable Program Compatibility Assistant using Group Policy

Another method to disable PCA is from the Group Policy Editor. Here is how:

Note: This method will not work if you are connected to a domain and a policy is applied by the sysadmin.

1. Open the Group Policy Editor by typing in “gpedit.msc” in the Run Command box.

   

2. Navigate to the following from the left pane:

   Computer Configuration >> Administrative Templates >> Windows Components >> Application Compatibility

3. Double-click the policy “Turn off Program Compatibility Assistant” on the right.

   

4. Select “Enabled,” and then click Apply and Ok.

   

5. Now run the following cmdlet in an elevated Command Prompt to enforce the policy changes.

   GPUpdate /Force

   

The PCA will now be disabled. In case you need to re-enable it, set the “Turn off Program Compatibility Assistant” to either Not Configured or Disabled.

Disable Program Compatibility Assistant from Windows Registry

If your computer is joined to a domain, or the methods shared above did not disable PCA, then you can apply the following method to disable PCA from the Windows Registry.

1. Open the Registry Editor by typing in “regedit” in the Run Command box.

   

2. Paste the following in the navigation bar for quick navigation:

   Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows

   

3. Right-click the “Windows” key, expand New, and then click Key. Name this key “AppCompat“.

   

4. Now right-click the AppCompat key, expand New, and click DWORD (32-bit) Value. Name this DWORD “DisablePCA“.

   Note: The AppCompat key and the DisablePCA DWORD will already exist if you have made changes to the Program Compatibility Assistant Group Policy discussed in the section above.

   

5. Set the Value Data from the “DisablePCA” DWORD to 1.

   

6. Restart the computer for the changes to take effect.

Once the computer reboots, PCA should be disabled.

To re-enable it, change the Value Data for the “DisablePCA” DWORD to 0, or delete the DWORD completely.

Disable Program Compatibility Assistant using Third-Party Software

Another method to disable the Program Compatibility Assistant is using third-party software. System Genius by iSunshare can be used to control Windows services, amongst other features. Using this software, you can disable the Program Compatibility Assistant Service.

Note that this is paid software with a 3-day free trial period.

Here is how to use System Genius to disable PCA:

1. Download and install System Genius.

2. Run the application and switch to the “System Service” tab.

   

3. Search for the “Program Compatibility Assistant Service” and click Disable in front of it.

   

That’s it! PCA will now be disabled until you manually re-enable it.

To enable PCA again, all you need to do is click Enable in front of the service inside the System Genius software.

Closing Thoughts

The Program Compatibility Assistant is there to provide user convenience. It allows you to run incompatible and old apps and programs on your modern Windows version. However, that is not always the case. Sometimes, it considers compatible software as incompatible as well. This is when you should ideally disable the feature.

This article lists four methods to disable the aforementioned Windows feature. Do not worry; you can re-enable it just easily when needed.